Recommended Environment

Here are the devices and browsers on which this site works comfortably.

In environments other than those listed here, pages may not display correctly or you may be unable to complete an action.

iPhone and iPad

When you access the site from a QR code, please scan it with the Camera app that comes with your iPhone or iPad. Other methods may not work correctly.

The Code Scanner in Control Center cannot be used. Please always use the Camera app.

Android

When you access the site from a QR code, please scan it with the Camera app that comes with your device, or with Google Lens. Other methods may not work correctly.

Computer

Environments that cannot be used

• In-app browsers — When a web page opens inside an app such as LINE or Yahoo!, that view (an in-app browser) does not work correctly. Choose "Open in Safari" or "Open in browser" from the menu in that view, and open the page again in one of the recommended browsers.
• QR code readers built into apps — Scanning a QR code from an app such as LINE or Yahoo! may fail to open the page. Please use the Camera app that comes with your device.
• Private browsing and incognito mode — These cannot be used, because your signed-in state cannot be kept. Please turn them off before you access the site.

Notes on how pages look

• If you use accessibility features on your device, such as larger text, the layout may appear broken.
• On devices with their own display style, such as simplified smartphones for seniors, the layout may appear broken.

Please note that we are unable to provide support for environments other than those recommended above.

If a page does not display correctly

• The screen turns white, or nothing happens when you tap a button — Check whether the page is open in an in-app browser. Opening it again in one of the recommended browsers often resolves this.
• The page does not open after scanning a QR code — Scan it again with the Camera app that comes with your device. On iPhone and iPad, use the Camera app rather than the Code Scanner in Control Center.
• You cannot stay signed in — Check whether private browsing or incognito mode is turned on. Turn it off and sign in again.
• The page keeps showing old content — Reload the page. If it still does not change, clear your browsing history (cache) in your browser settings and try again.
• You do not know which version of the browser you are using — You can check this under "About" or "Version" in your browser settings.